Compassionate Communication For Professionals in Care & Support Roles with Toni – Online 1 Evening & 2 Days

DATE: Thursday 31st Oct 6 pm to 7.30 pm, Friday 8th November 9.00 am to 4.30 pm, and Friday 15th November 9.00 am to 4.30 pm

Care and support roles are very rewarding and sometimes very challenging, requiring us to bring our best possible relationship and communication skills into practice. Sometimes at the end of the day, we can find ourselves asking “Could I have done/or said something more helpful?”

This 2.5-day training is designed to support the essential and pivotal skills of creating trust and alliance with clients and patients. You will learn the tangible specifics and an internal “map” of why we and others say what we say and do, and why what we say next is going to either create trust with our clients or another layer of protection and guardedness.

This training draws from the internationally renowned principles of Nonviolent Communication (NVC), and from Toni’s 14 years of experience facilitating communication workshops, providing mediation, counseling and communication training for couples, families and other groups with differing perspectives and interests, including FDR (Family Dispute Resolution).

This training will support you to…

• Establish connections and trust with clients, patients, and colleagues.
• Navigate “tricky and sticky” conversations
• Turn a potential relational rupture into an opportunity for deeper trust and alliance
• Learn skills to  identify the deeper  underlying “issues” or causes of frustration anger or sadness
• Learn the language to support re-connection when trust has been compromised.

Early Bird Special of $280 if Registered and Paid before Oct 11th, 2024 or $350 if registered after that date.